Payment and Renewal Terms

Your subscription automatically renews after its term expires. You can turn off the auto-renewal feature on your "Billing History & Credit Card Info" page or by contacting customer service.

Auto-renew extends your subscription to a month to month membership at your existing monthly rate (exclusive of any bonus or free time that you may have received).

We do not issue pro-rated refunds for early cancellation of any subscriptions except as otherwise outlined in our Terms of Use .

In the event that your credit cards are ever denied, we reserve the right to resubmit your credit cards for approval within ten days of the initial decline or to the maximum extent permitted under applicable credit card rules and regulations. We will not resubmit your credit card if you have made payment through another source.

We may use a credit card processor outside the United States to process your transactions. In some instances, your bank or credit card issuer may charge you a small "foreign transaction fee." Before purchasing any service, please check with your bank or credit card issuer for more information about its policies regarding foreign transaction fees.

Products purchased using mobile billing payment may be more expensive than other payment methods due to third-party network fees. Orders through mobile billing might not be refundable.

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Copyright © 1999-2024 Streamray Inc. All Rights Reserved.
This website operated in the US by Streamray Inc. at 1615 S. Congress Avenue, Suite 103 Delray Beach, Florida 33445
This website operated in the EU by Wight Enterprise Limited At Quatro House, Suite 117F, Lyon Way, Frimley Road, Camberley Surrey GU16 7ER.
Contact us at 888 575 8383 (US toll free), 0800 098 8311 (UK toll-free), 1800 954 608 (AU toll-free) or 1 (669)208-0370 (worldwide)